Your cart

FAQ


Shipping

Items are made especially for you! They are shipped through USPS and take about 3-4 weeks for creation and delivery.

Returns

Items must be returned within 30 days of delivery. Plenty of time! To be eligible for a return, your item must be unused and in the same condition that you received it . Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 days. Please e-mail us at returns@carriehammer.com or call us and we will e-mail you a prepaid label to mail back the package. The cost of shipping will be deducted from your item price. A very simple and easy process!

Exchanges

Items can only be returned for refund. If you need a different size, color or style, you can place a new order online, and send in your return for a refund.

International Shipping & Return Policy

We do ship internationally but please email us at orders@carriehammer.com to arrange your order. Currently we are offering international orders for final sale only.